Refund Policy

Refunds

Refunds for breakages or other damage, or any items not as described, must be made in writing to ‘Symondsbury Estate’ shoponline@symondsburyestate.co.uk within 7 days of received delivery. Refunds, including postage, will only be credited with the same payment method as the original purchase. 

Cancelled Orders

Customers have the right to cancel an order if made by mistake before goods are despatched by Symondsbury Estate. Customers will be entitled to a full refund of the price paid, providing goods are not already despatched.